Process Consulting for Service Businesses

We turn complexity
into clarity.

Running a business shouldn't mean carrying it all in your head. We help service business owners untangle the day-to-day — so the business runs smoothly, the team knows what to do, and you get your time back.

Book a Free 20-Min Chat See How It Works
Low-risk first step • Clear scope • Straight answers
The Problem We Fix

Your business works — because you never stop working.

The client details live in your head. The processes only run smoothly when you're watching. The team is good, but everything still comes back to you. That's not a badly run business — it's a growing one that never got the systems to match. That's what we fix.

We're process consultants — not an AI company, not a software vendor.

We're Archie and Vitória. We look at how your business actually runs, find what's slowing it down, and fix it with you. Data and automation are tools we sometimes use. They're never the product. You're working with people, not buying a platform.

Real people, not a chatbot
Tools chosen for you, not sold to you
Someone you can actually ring

Is this you?

If three or more of these ring true, we should talk.

How We Work

LIFT — four simple steps from chaos to clarity

Everything we do follows the same method. It's simple on purpose.

L

Locate

We find what's actually slowing you down — where work gets stuck, dropped, or depends on you.

I

Innovate

We design the fix — a simpler way of working that suits your team, not a textbook.

F

Fix

We put it in place with you and train your team, so it works in real life, not just on paper.

T

Track

We check what's changed and keep it on course, so the improvement lasts.

What That Means For You

Same business. Same team. A lot less on your shoulders.

This is the value, in plain terms:

Before

Everything runs through you

Work tracked in your head and your inbox. Every question comes to you. Growth just means more chaos and later nights.

After

The business runs itself day to day

Clear steps everyone follows. Your team handles things without asking you. Fewer dropped balls, faster invoicing, more time — and more revenue as a result of all of it.

Real operational experience — not textbook theory

A decade between us in projects, site delivery, and operations. We've been in the weeds with owners and their teams. We know where the pain actually sits.

Plain English. No corporate fluff.

You won't get a SWOT analysis or a 60-slide deck. You'll get a short list of what's costing you, what to fix first, and how to do it.

Low-risk first step

Our Health Check is built to be an easy yes. Clear scope. Clear deliverables. If it's not the right fit, we'll tell you — no hard sell.

Not ready to book a chat? Grab our free Business Bottleneck Cheatsheet.

A short plain-English breakdown of the 7 spots where time, money, and consistency quietly slip through the cracks in growing businesses. No waffle. Takes 5 minutes to read.

Who You'd Be Working With

Two operators who've spent a decade sorting out operational chaos

EPC is Archie and Vitória. We're not career consultants. We've come up through projects, delivery, and operations — which means we know what gets said on the ground vs what gets said in the boardroom. We help owner-led businesses run as tight as the work they actually do for their clients.

Archie Shim and Vitória Silveira, co-founders of Elevate Process Consulting

Archie & Vitória — the two people you'll actually be working with.

Why we're a good fit

Operational mess rarely comes from one thing. It sits between people, process, communication, and follow-through. We don't just point at what's broken — we help you fix it with stuff your team will actually use on a Monday morning. No theory. No paralysis. Just a clearer way to run the business.

Archie Shim

Co-Founder — Project Delivery & Operations

Archie's spent a decade running projects and sorting out operations across construction, industrial, and manufacturing. He's good at the thing most business owners wish they had more time for — turning moving parts into a clear plan and holding the pieces together when things get busy.

  • Turning messy work into clear, running plans
  • Getting timelines, teams, and stakeholders on the same page
  • Helping owners move from reactive to structured

Vitória Silveira

Co-Founder — Process Improvement & Strategy

Vitória's spent a decade fixing the day-to-day systems that keep businesses running. She's the one who untangles the enquiry-to-invoice mess, tightens up coordination across a team, and builds structures simple enough that people actually stick with them.

  • Mapping workflows and spotting where work stalls
  • Tightening up handovers across the team
  • Building simple systems that teams actually use

Why businesses pick EPC

We combine delivery discipline with practical process thinking — and we speak like humans. If you're after a consultant who'll hand you a 60-page strategy document and disappear, that's not us. If you want someone who'll help you actually run the business better, you're in the right spot.

Our Services

Four ways we help your business run properly

Start with the Business Health Check. It's the easiest, lowest-risk way to get clarity before you commit to anything bigger. Most clients start there, then pick the next service based on what they find.

Start Here
Flagship — Low-Risk Entry

Business Health Check

Scoped around your business size and complexity
Best for: Owners who know something's off — bottlenecks, onboarding chaos, a team that can't run without you — but can't pinpoint exactly what's costing the most.
  • Full walk-through of your client journey, from first enquiry to ongoing service
  • Where work stalls, gets double-handled, or slips through the cracks
  • Gap check across people, process, and the systems you use
  • Clear view of who owns what — and where the handover pain is
  • Quick wins and a ranked list of bigger fixes
  • Review session so you and your team are both clear on next steps
Core Application — Locate & Innovate

Process & Operations Consulting

Scoped around what's actually breaking
Best for: Businesses where onboarding, handoffs, or day-to-day workflow depend too much on one person — usually you.
  • Mapping how a client actually moves through your business, not how it's meant to
  • Finding where work stalls, gets redone, or only one person knows how to handle
  • Redesigning the workflow so it holds up without you hovering over it
  • Clear ownership at every handover point
  • Practical, plain-English fixes your team will actually use
  • Support putting it in place — not just a report and a handshake
Applied to Data & Admin — Fix

Systems, Data & Automation

Scoped around your data, tools, and admin load
Best for: Businesses sitting on plenty of client and operational data but making calls on gut feel, or repeating manual admin a system could handle instead.
  • Reviewing your CRM or practice management setup and how data actually flows through it
  • Spotting manual, repetitive admin worth automating — and what's not worth it yet
  • Reporting that gives you a real read on capacity, workload, and bottlenecks
  • Automation where it earns its keep, never a platform for its own sake
  • Tools: Excel, Power BI, whatever system you already run on, AI where it genuinely saves time
  • Tool-agnostic — no kickbacks, no pushing you onto software we don't need to
Applied to Rollouts — Track

Program & Project Management

Scoped around the change you're rolling out
Best for: Businesses rolling out a specific change — new software, a merger, a new service line — who need someone to actually run it, not just recommend it.
  • Defined scope, budget, and timeline before anything starts
  • One point of accountability for the whole rollout
  • Regular check-ins so nothing quietly stalls
  • Handover and training so it sticks after we're gone
  • Post-rollout review to confirm it's actually working
  • No surprise invoices — you know the cost before you commit
Why It's An Easy Yes

Low risk. Clear scope. Nothing vague.

We've built the first step to be the easiest decision you make this quarter. You know what you're getting, what we're doing, and what you walk away with.

What you walk away with

  • A clear picture of how your business actually runs — not how you hope it does
  • A list of where time, money, and margin are leaking
  • A ranked action plan so the next move is obvious

What we throw in

  • Quick-win list — the easiest stuff to fix this month
  • Ownership map — so you can see where the handover gaps are
  • Review session with you and your right-hand person, not just you

Our Straight-Up Guarantee

Show up to the sessions, give us the info we ask for on time, and make the right people available — and we'll deliver the agreed outputs within the agreed timeframe.

If we don't, we keep working at no extra cost until it's done. Simple.

Straight Answers

FAQs — The stuff owners actually ask

Before you book a chat, here's what most owners want to know up front.

I'm probably too small for this, aren't I?

Probably not. If you've got a handful of people relying on you to keep things running, there's already enough moving parts to untangle. Small doesn't mean simple — smaller businesses often lose the most, proportionally, to messy processes, because one dropped ball is a bigger deal.

How much of my time is this going to eat?

A few structured sessions, not weeks of workshops. We work around your schedule. We're not here to slow your business down; we're here to tighten it up.

Do I have to stop working while you do this?

Nope. The business keeps running. We work in parallel with what's already happening — no downing tools, no "transformation projects" that take six months.

What if my numbers aren't all tidy?

Join the club — that's most of the businesses we see. We can work with what you've got. If the numbers are messy, that's usually one of the first things we help you tidy up.

Are you going to try to sell me software?

No. We're tool-agnostic. If your current system works, we'll make it work harder. If it doesn't, we'll help you pick one that fits — but we don't take kickbacks from software vendors, and we've got no reason to push you onto anything specific.

Is this really built for my industry?

We've worked across construction, industrial, and operations for a decade, and we're now bringing that same approach to professional and financial services firms too. The underlying workflow mess looks pretty similar wherever it shows up — the specific fixes get tailored to how you actually run your business.

What does it cost?

Depends on scope — team size, workload, and what you want sorted. We scope and price every engagement upfront, so you know exactly what you're signing up for before you commit. No surprise invoices. That's a promise.

What if I book a chat and it's not the right fit?

Then we'll say so. If we're not the right people for your situation, we'll tell you — and where we can, we'll point you at someone who might be. No hard sell, no pressure. The 20-minute chat costs you nothing except a coffee's worth of time.

Stay In The Loop

Follow EPC on LinkedIn

Plain-English thoughts on running a tighter business. Practical process stuff. The occasional rant about why consulting doesn't need to be complicated.

It's the easiest way to stay connected between conversations — no spammy newsletters, just useful bits.

  • Workflow thinking you can actually use
  • Updates from the business and the build
  • A quick way to keep tabs on what we're up to
Follow EPC

Follow us and keep an eye on the latest.

Next Step

Book a Free 20-Minute Chat

Quick conversation. Plain English. We'll work out together which service (if any) is the right first step — and what it'd take to get moving.

No pressure. No hard sell. If it's not the right fit, we'll tell you straight.