Trade Business Systems & Process Consulting Perth WA

Sound familiar? If three or more tick — it's time for a Health Check.

Most trade businesses lose time and margin in the same few spots. Scan the list. Be honest.

You're quoting at 9pm because that's the only quiet time you get.
Invoices go out a week (or two) after the job's done — and then you chase them for another two.
Variations happen on site but never make it onto the final invoice. That's margin walking out the door.
Your leading hand is the only one who actually knows how the business runs. If he's off, it wobbles.
Job sheets, receipts, and timesheets live in utes, phones, and text messages — not in one system.
You want to step off the tools but the whole thing falls over the minute you try.
Apprentices get taught differently depending on whichever tradie they're with that week.

How We Work

Four steps. No consulting theatre.

We don't need months of workshops and 40-slide decks. We get in, work out where the pain is, and hand you a plain-English plan you can actually act on.

Walk The Site

We sit down with you — at the office, on site, or over a coffee — and work out where the friction actually is. Not the version you tell your mates. The real one.

Map The Flow

We sketch out how a job actually moves through your business — first call, quote, schedule, site, variation, invoice, payment. How it really works, not how it's meant to.

Find The Leaks

We point to the exact spots where time, margin, and sanity are getting lost. Bottlenecks. Double-handling. Vague ownership. Slow cash. Missed variations.

Hand You A Plan

You walk away with a short plain-English report: what to fix first, what's a quick win, what's a bigger job. No essays. No jargon. Just a list you can work through.

The Shift

From "it's a mess but it works" to "it actually runs properly now"

Same crew. Same jobs. Way less chaos. That's the goal.

Before

Stack of paperwork, receipts and invoices cluttering a desk — the end-of-day admin mess trade business owners know too well

The Ute-Full-Of-Paperwork Era

Quotes in text messages. Job sheets in the dashboard. Variations remembered in someone's head. Invoices going out whenever the partner has time. Late nights. Lost margin.

After

Confident tradie in hi-vis on site with everything under control — the look of a business running on proper systems

Jobs That Actually Flow

One system everyone uses. Quotes out the same day. Variations captured on site. Invoices sent before the job's cold. Leading hand running the show without you needing to hover.

Real site experience — not textbook theory

A decade between us across construction, industrial, and operations. We've been in the mud with trades, PMs, and owners. We know where the pain actually sits.

Plain English. No consulting wank.

You won't get a SWOT analysis or a 60-slide deck. You'll get a short list of what's costing you, what to fix first, and how to do it.

Low-risk first step

Our Health Check is built to be an easy yes. Clear scope. Clear deliverables. If it's not the right fit, we'll tell you — no hard sell.

Who You'd Be Working With

Two operators who've spent a decade sorting out operational chaos

EPC is Archie and Vitória. We're not career consultants. We've come up through projects, site delivery, and operations — which means we know what gets said on site vs what gets said in the meeting room. We help trade business owners get their operation running as tight as the work they do on the tools.

Why we're a good fit for trade businesses

Operational mess rarely comes from one thing. It sits between people, process, communication, and follow-through. We don't just point at what's broken — we help you sort it with stuff your team will actually use on a Monday morning. No theory. No paralysis. Just a clearer way to run the business.

Archie Shim

Co-Founder — Project Delivery & Operations

Archie's spent a decade running projects and sorting out site operations across construction, industrial, and manufacturing. He's good at the thing most trade business owners wish they had more time for — turning moving parts into a clear plan and holding the pieces together when things get busy.

Turning messy jobs into clear, running plans
Getting timelines, crews, and stakeholders on the same page
Helping owners move from reactive to structured

Vitória Silveira

Co-Founder — Process Improvement & Strategy

Vitória's spent a decade fixing the day-to-day systems that keep businesses running. She's the one who untangles the quote-to-invoice mess, tightens up coordination between office and site, and builds structures simple enough that your crew will actually stick with them.

Mapping workflows and spotting where jobs stall
Tightening up handovers between office, site, and crew
Building simple systems that teams actually use

Why trade businesses pick EPC

We combine delivery discipline with practical process thinking — and we speak like humans. If you're after a consultant who'll hand you a 60-page strategy document and disappear, that's not us. If you want someone who'll help you actually run the business better, you're in the right spot.

Our Services

Four ways we help trade businesses sort their operation

Start with the Trade Business Health Check. It's the easiest, lowest-risk way to get clarity before you commit to anything bigger. Most clients start there, then pick the next service based on what they find.

Start Here

Flagship — Low-Risk Entry

Trade Business Health Check

Scoped around your business size and job volume

Best for: Trade business owners who know something's off — jobs stacking up, invoices late, office in chaos — but can't pinpoint what's costing them the most.

Full walk-through of your quote-to-invoice flow
Where work stalls, gets double-handled, or slips through the cracks
Gap check across people, process, and the software you use
Clear view of who owns what — and where the handover pain is
Quick wins and a ranked list of bigger fixes
Review session so you and your leading hand are both clear on next steps

Execution Support

Systems & Workflow Setup

Scoped around what you want rolled out

Best for: Tradies ready to stop talking about it and actually lock in the fixes — templates, software, SOPs that hold up on site.

Setting up or tidying up your job management software (ServiceM8, Tradify, SimPRO, AroFlo and similar)
Quote, job sheet, variation and invoice templates that actually get used
Handover checklists between office, site, and crew
Admin and crew training so the system sticks
Rollout support — we don't just drop it and run
Check-in reviews to tune the system once it's live

Growth & Direction

Trade Business Growth Plan

Scoped around where you want the business in 2–3 years

Best for: Owners ready to stop just hustling harder and start making smarter calls on where the business is actually heading.

Where your money's coming from vs where it should be coming from
Residential vs commercial mix review — what's profitable, what's painful
Who your best customers actually are (and who to stop chasing)
How to compete on more than just being the cheapest quote
Simple 2–3 year growth plan — crew size, territory, service mix
Clear priorities for the next 12 months, not a 40-page strategy doc

Crew & Team

Crew Structure & Hiring Playbook

Scoped around crew size and where you want to grow

Best for: Trade businesses with 3+ on the tools who need clearer roles, stronger leading hands, and a proper way to bring on apprentices and new crew.

Role clarity — owner, leading hand, tradie, apprentice, office admin
Simple KPIs that make sense on a trade business (not corporate ones)
Hiring checklist — what to look for, what to avoid
Apprentice onboarding pack so they're not "following someone around for a week"
Leading hand structure so you can actually step off the tools
Framework for proper performance conversations (no corporate jargon)

Why It's An Easy Yes

Low risk. Clear scope. Nothing vague.

We've built the first step to be the easiest decision you make this quarter. You know what you're getting, what we're doing, and what you walk away with.

What you walk away with

A clear picture of how your business actually runs — not how you hope it does
A list of where time, money, and margin are leaking
A ranked action plan so the next move is obvious

What we throw in

Quick-win list — the easiest stuff to fix this month
Ownership map — so you can see where the handover gaps are
Review session with you and your leading hand, not just you

Our Straight-Up Guarantee

Show up to the sessions, give us the info we ask for on time, and make the right people available — and we'll deliver the agreed outputs within the agreed timeframe.

If we don't, we keep working at no extra cost until it's done. Simple.

Straight Answers

FAQs — The stuff tradies actually ask

Before you book a chat, here's what most owners want to know up front.

I'm probably too small for this, aren't I?

Probably not. If you've got yourself plus one or two on the tools, there's already enough moving parts to untangle. Small doesn't mean simple — in fact, small businesses usually lose the most margin to messy processes because one lost invoice is a bigger deal.

How much of my time is this going to eat?

A few structured sessions, not weeks of workshops. We work around site hours — early mornings, late arvos, or whenever works. We're not here to slow your business down; we're here to tighten it up.

Do I have to stop working while you do this?

Nope. The business keeps running. We work in parallel with what's already happening — no downing tools, no "transformation projects" that take six months.

What if my numbers aren't all tidy?

Join the club — that's 90% of trade businesses we see. We can work with what you've got. If the numbers are messy, that's usually one of the first things we help you tidy up.

Are you going to try to sell me software?

No. We're tool-agnostic. If your current system works, we'll make it work harder. If it doesn't, we'll help you pick one that fits — but we don't take kickbacks from software vendors, and we've got no reason to push you onto anything specific.

Is this really built for my trade?

We've worked across construction, industrial, and operations for a decade. Plumbers, sparkies, builders, landscapers, service trades — the underlying workflow mess looks pretty similar. The specific fixes get tailored to your trade and how you actually run jobs.

What does it cost?

Depends on scope — crew size, job volume, and what you want sorted. We scope and price every engagement upfront, so you know exactly what you're signing up for before you commit. No surprise invoices. That's a promise.

What if I book a chat and it's not the right fit?

Then we'll say so. If we're not the right people for your situation, we'll tell you — and where we can, we'll point you at someone who might be. No hard sell, no pressure. The 20-minute chat costs you nothing except a coffee's worth of time.

Stay In The Loop

Follow EPC on LinkedIn

Plain-English thoughts on running a tighter trade business. Practical workflow stuff. The occasional rant about why consulting doesn't need to be complicated.

It's the easiest way to stay connected between conversations — no spammy newsletters, just useful bits.

Workflow thinking tradies can actually use
Updates from the business and the build
A quick way to keep tabs on what we're up to

Follow EPC

Your trade is solid.Your systems are doing your head in.

You haven't got an effort problem. You've got a visibility problem.

Built for tradies on the tools and off